Refund policy
CALL US IF YOU ARE HAVING ANY ISSUES
385-300-0875
Majority of products we sell are built to order. Which means they are custom built per customer inquire. While we work with you to make sure it is perfect the first time around we do offer a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange for another item or equivalent or lesser value. Lesser value will receive store credit; higher value the customer will be invoiced the difference BEFORE work can begin.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Typically items must be received back before exchange can begin. Customer is responsibly for costs shipping back to Vera Haus.
To start an exchange, you can contact us at shop@verahaussectionals.com
If your exchange is accepted, we’ll send you a return shipping instructions, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange questions at shop@verahaussectionals.com
Shipping
Items over $2000 msrp are eligible for free shipping to the customer to the lower 48 states. Below $2000 msrp will be auto calculated at checkout. During an exchange customer is responsible to shipping costs of the items back to Vera Haus.
Returns
Returns may be accepted in certain cases with a minimum of 30% restocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Customers are eligible for up to 1 full order exchange, stocking and restocking fees will be applied subsequently.
Certain types of items cannot be returned, final sale items such as take offs, or show room purchases. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure a resolution would be to contact us regarding your order 385-300-0875
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 385-300-0875 OR EMAIL shop@verahaussectionals.com