Privacy Policy

Last updated: October 13, 2026

1. Introduction

This Privacy Policy explains how Classic Carriage Doors LLC d/b/a Vera Haus (“Vera Haus,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or buy from verahaussectionals.com, contact us (including through Facebook or Instagram), sign up for text messages or email, or otherwise use our services (the “Services”).

By using our website or giving us information, you agree to this Privacy Policy. Agreeing to this policy does not sign you up for text messages. We collect text message consent separately, as described in Section 5.

2. Information We Collect

We collect information you give us, information collected automatically, and information from our partners.

Information you provide

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information, processed securely by Shopify and our payment processors (we do not store full card numbers)
  • Order history, returns, fabric selections, customizations, and design notes
  • Images you upload
  • Messages you send us through our contact form, live chat, email, phone, text, Facebook Messenger, or Instagram Direct, along with the Facebook or Instagram name and profile ID you message us from
  • Your text message consent choices, including the date, time, and form you used
  • Survey or giveaway entries

Information collected automatically

  • IP address, browser, and device information
  • Pages viewed, time on site, and cart activity
  • Referring website and campaign (UTM) parameters
  • How you use our fabric previews and product customizers
  • Cookie and pixel data used for analytics and advertising (see Section 7)

Information from others

  • Shopify and our payment processors
  • Our messaging and email providers, such as Twilio and Klaviyo
  • Meta (Facebook and Instagram), when you send us a message on those platforms
  • Analytics and advertising platforms, such as Google Analytics, Meta, TikTok, and Triple Whale
  • Social media accounts, if you use them to sign in

3. How We Use Your Information

We use your information to run our business and serve you:

  • Orders and support: process payments, ship and deliver orders, send order and delivery updates, manage returns and warranties, answer your questions (including messages you send us on Facebook or Instagram), and prevent fraud
  • Marketing, with your permission: send promotional emails, send promotional text messages only if you opt in separately (Section 5), show you ads, remind you about items left in your cart, and run giveaways
  • Improving our Services: understand how people use our site, improve performance, and measure advertising
  • Legal and security: comply with laws and tax rules, protect our systems, and prevent unauthorized transactions

4. Sharing Your Information

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. All other categories in this section exclude text messaging originator opt-in data and consent (including your mobile number and your consent status). That information will not be shared with any third parties or affiliates for marketing or promotional purposes, including with advertising platforms. It is used only by Vera Haus and the service providers that send our messages on our behalf, who may not use it for their own purposes.

We share other information with:

  • Shopify, which hosts our store and processes checkout
  • Messaging and email providers, such as Twilio and Klaviyo, to send the messages you have asked for
  • Advertising platforms, such as Meta (Facebook and Instagram), TikTok, and Google Ads, and attribution tools such as Triple Whale, to show and measure ads (this does not include SMS opt-in data, as stated above)
  • Analytics providers, such as Google Analytics (GA4)
  • Shipping, freight, and fulfillment partners, to deliver your order
  • Hosting and business-software providers that store our customer records
  • AI service providers, such as Anthropic, that help our team draft replies to your messages. A team member reviews every reply before it is sent.
  • Authorities and successors, when the law requires it or if the business is sold or merged

We do not sell personal information for money. Some state laws treat sharing data for targeted advertising as a “sale” or “share.” You can opt out on our Your Privacy Choices page.

Messages you send us on Facebook or Instagram are used only to respond to you and help with your order. We do not use them for advertising or share them with advertising platforms.

5. SMS/Text Messaging

We send recurring text messages only to people who opt in through our website contact form, and we keep two kinds of text consent separate.

How you opt in. On the contact form at verahaussectionals.com/pages/contact, you can tick one or both of two boxes. Both boxes are optional and start unchecked, and the form works whether or not you tick either one.

  • Order and customer service texts: order confirmations, shipping and delivery updates, appointment reminders, and replies from our customer service team.
  • Promotional texts: sales, discounts, new product and fabric announcements, and cart reminders.

Ticking the first box does not sign you up for promotional texts. Each box lists its own message types, message frequency, STOP and HELP instructions, and links to this policy and our Terms and Conditions.

Frequency and cost. Message frequency varies. Message and data rates may apply. Our texts come from our business number, 385-300-0875.

Not required to buy. Consent to receive text messages is not a condition of any purchase or of using our services. If you opt in to promotional texts, you agree to receive automated marketing messages at the mobile number you provide.

Opt out and help. Reply STOP at any time to stop receiving text messages from us. Reply HELP for help, or contact us at shop@verahaussectionals.com or 385-300-0875.

Other ways you share your number. Giving us your phone number another way, such as in live chat, by phone, by email, through Facebook or Instagram, or at our showroom, does not sign you up for recurring text messages. We may use that number to respond to your request and to keep your customer record. We enroll you in recurring text messages only when you opt in through the contact form.

Your number stays private. Your mobile number and text consent are not shared with third parties for marketing. See Section 4.

Consent records. We keep a record of when and how you opted in.

6. Email Marketing

If you subscribe to our email list, opt in to marketing at checkout, or enter a giveaway or lead form, you agree to receive marketing emails from us, such as promotions, product announcements, and cart reminders. We send order and shipping emails whether or not you subscribe. You can unsubscribe at any time using the link at the bottom of any marketing email. Unsubscribing from email does not stop text messages, and opting out of texts does not stop emails.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools from Shopify, Klaviyo, Meta, TikTok, Google (Analytics and Ads), and Triple Whale. They help us remember your preferences, personalize your shopping experience, measure site performance, and show and measure ads. These tools do not use your text message opt-in data or the content of messages you send us on Facebook or Instagram.

You can block or delete cookies in your browser settings. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request where the law requires. See our Cookie Policy below.

8. Data Retention

We keep your information as long as we need it for order fulfillment, warranty and returns, legal and accounting obligations, fraud prevention, and marketing (until you opt out).

9. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to delete it
  • Ask us to correct it
  • Receive a copy of it in a portable format
  • Opt out of marketing, targeted advertising, and the sale or sharing of personal information

To make a request, email shop@verahaussectionals.com. We may need to verify your identity first, and you may use an authorized agent. We will not treat you differently for exercising your rights. If we decline a request, you may appeal by replying to our response.

To delete messages you’ve sent us on Facebook or Instagram, see verahaussectionals.com/pages/data-deletion.

10. Children

Our Services are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. Security

We use reasonable safeguards to protect your information, but no system is completely secure and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this policy from time to time. We will post the updated version here and change the “Last updated” date.

13. Contact Us

Classic Carriage Doors LLC d/b/a Vera Haus
3618 S 500 W, Salt Lake City, UT 84115
Email: shop@verahaussectionals.com
Phone: 385-300-0875
Website: verahaussectionals.com

Cookie Policy

1. What Are Cookies?

Cookies are small files stored on your device that help our website work and help us understand how it is used.

2. Types of Cookies We Use

  • Essential: checkout, cart, and fraud prevention
  • Performance: Shopify analytics and site speed tools
  • Marketing and advertising: Meta Pixel, TikTok Pixel, Google Ads, Klaviyo, and Triple Whale, used for retargeting and measuring ads
  • Personalization: fabric selection memory, saved preferences, and viewed products

None of these tools use your text message opt-in data.

3. Managing Cookies

You can block or delete cookies in your browser settings, but some features may stop working, including cart memory, customization tools, and checkout. You can also opt out of targeted advertising on our Your Privacy Choices page.