Great customer service when I had questions online before I ordered. They sent additional pictures and helped me make sure it would be the right size to get down a narrow stairway. They were fast and the installation was professional. It was a tight fit down the stairs and not a scratch on the walls getting it down there. I don't know how they did such a good job. The couch seems well made and is even better than I expected. My kids call the room their "movie theater" now! They love it!
Jessica
